Dynamics CRM-Techno Functional Consultant

Designed, implemented, and maintained call center applications for subcontractors, meeting 100% of service KPIs.
Collaborated with stakeholders to identify and document business requirements, providing technical support to users after deployment.
Successfully installed and maintained Microsoft Windows Server, customized Microsoft Dynamics 365 to meet user requirements, and developed business applications with Power Apps and Power Automate.
Integrated Dynamics 365/CRM with other products, such as Microsoft Power BI, Exchange, Share Point, and Outlook.
Provided technical support for Microsoft products, including Dynamics 365, Skype for Business, and Office 365, as well as telephony solutions such as Fonality and Ameyo.

I played a key role in the successful deployment and implementation of Microsoft Dynamics 365 CE for various clients. In particular, I was responsible for customizing and configuring various components, including forms, views, reports, dashboards, and options sets. I ensured that Microsoft Dynamics CRM was tailored to meet user requirements, providing a personalized experience for each client.
As part of my responsibilities, I successfully integrated Dynamics 365 with other products such as Microsoft Power BI, Microsoft Exchange, Microsoft Share Point, and Microsoft Outlook, providing powerful data visualization capabilities. To ensure that the system was aligned with customer needs, I performed fit-gap analysis on their business requirements, identifying and documenting any gaps between their needs and the built-in capabilities of Dynamics 365.
Finally, I also contributed to the configuration and testing of various Microsoft Dynamics modules and supporting components, ensuring that

I provided exceptional support for Dynamics 365 Business Applications to enterprise customers across different organizations. My primary role was that of a technical contact support engineer, serving as the first point of contact for corporate customers through electronic and in-person means. I followed up on cases using the IT Service Desk ticketing system, ensuring that they were resolved satisfactorily, and delivering great customer and partner experiences (CPE). I was committed to meeting SLA targets 100% of the time, and I provided advanced technical troubleshooting and problem-solving solutions to complex issues, including cases escalated to the highest level of management. To research and implement solutions, I consulted user guides, troubleshooting guides, and other documents.
I also reproduced, diagnosed, and resolved technical problems encountered by users, providing advice and guidance in response to identified technical issues. As part of my exceptional feedback process,

I led the successful deployment and implementation of Microsoft Dynamics 365 CE application across various industries, utilizing industry best practices. I effectively supervised and collaborated with the technical team to ensure seamless integration of Microsoft Dynamics 365 CE applications with other Microsoft products, aligned with business requirements. To identify customer requirements, I analyzed various alternatives and provided product recommendations based on the best practices in the industry. Collaborating with the technical team, I ensured that the solutions provided were effectively translated into robust and efficient implementations.

As part of my duties, I created solution design documents, functional design documents, SOW, and user manuals for each module of Dynamics 365 CE deployed. I also facilitated the integration of Microsoft Dynamics 365 with third-party applications such as core banking applications, telephony solutions like Avaya, 3CX, Hodusoft, and e